Solutions Architect

Key Responsibilities

• Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
• Scope and define technical solutions based on complex customer requirements.
• Liaise with Product and Engineering to offer innovative solutions to customer business challenges and help drive Product roadmap initiatives.
• Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers.
• Respond to technical components of RFPs.
• Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges.
• Understand and lead customers through complex testing cycles.
• Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams.

Requirements

Professional Experience

• 5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments.
• Experience working with offshore or remote engineering teams.
• Proven track record in customer-facing technical roles.
• Experience in troubleshooting customer issues - managing issue mitigation and closure.

Technical Expertise

• Deep understanding of: Enterprise application landscape.
• Application and identity architecture.
• Data relationships and dependencies.
• SaaS protocols and integrations.
• APIs (SCIM 2.0 / REST).
• User authentication flows (OAuth, SAML).
• Familiarity with one or preferably several of: Web development (JavaScript, HTML, frontend frameworks).
• Mobile development (iOS, Android).
• Backend development (Java, C#, Node.js, Python).
• IP-based real-time communications.
• Knowledge of core application security principles.

Educational Background

• Bachelor's degree in Engineering, Computer Science, MIS, or comparable field preferred.