Professional Services Consultant

Key Responsibilities

Project Management

• Monitor project progress, mitigate risks, and ensure on-time delivery within scope and budget
• Collaborate with internal teams and stakeholders to ensure alignment and support throughout the project lifecycle

Solution Implementation

• Lead the planning, coordination, and execution of fraud solution implementation projects
• Customize Sift's fraud prevention solutions to meet specific customer requirements and ensure seamless integration with their existing systems
• Develop and deliver comprehensive training programs and documentation on fraud detection and prevention for end-users
• Present tailored fraud prevention strategies and solutions to key stakeholders

Technical Expertise

• Stay current with industry trends, technology advancements, and best practices in fraud detection and prevention
• Work with product development teams to relay customer feedback and contribute to product innovation in fraud prevention

Collaboration, Reporting and Analysis

• Work closely with Customer Success, Sales, Support, Engineering, and other teams to deliver the best solutions to customers
• Prepare and present detailed reports on project outcomes and performance metrics

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field
• Minimum of 5 years of experience in professional services, consulting, or a similar customer-facing role in SaaS
• Experience in fraud detection and prevention
• Strong project management skills with a proven track record of delivering successful fraud prevention projects
• Excellent communication, presentation, and relationship-building skills
• Technical proficiency in fraud detection tools and technologies, including machine learning, data analytics, REST APIs, customer API libraries, JSON, and CRM systems
• Ability to work independently and as part of a collaborative team
• Strong problem-solving skills and a proactive approach to identifying and addressing customer needs
• Travel up to 10%
• Ability to work flexible hours to provide coverage to APAC customers

Preferred Qualifications

• PMP or other relevant project management certification
• Experience in e-commerce, finance, fintech, or cybersecurity
• Advanced degrees or continuous education certifications in relevant fields