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DoppelDoppelUnited States

Customer Success Manager, Scaled Accounts

Own a portfolio of scaled customers at Doppel using a digital-first model to drive onboarding, AI product adoption, renewals, and expansion. Requires 2+ years in Customer Success or Account Management in SaaS, with strong data and communication skills.

130k – 150k/yr
Remote2+ YOECustomer Success

About the role

Responsibilities

  • Manage a portfolio of scaled customers using a digital-first engagement model.
  • Drive onboarding and accelerate time-to-value.
  • Monitor customer health, product adoption, and engagement to identify risks and opportunities.
  • Execute targeted outreach based on lifecycle stage and customer health.
  • Promote adoption of Doppel AI capabilities through webinars, campaigns, and best practices.
  • Partner with the Digital Programs team to improve lifecycle campaigns.
  • Support renewals by proactively addressing adoption gaps.
  • Identify expansion opportunities and collaborate with Sales.
  • Capture customer feedback and partner with Product to improve the customer experience.
  • Maintain accurate customer data in Salesforce and Customer Success systems.

Requirements

  • 2+ years in Customer Success, Account Management, or related SaaS role.
  • Experience managing a portfolio of customers.
  • Strong understanding of onboarding, adoption, renewals, and expansion.
  • Comfortable using CRM, customer health, and product usage data.
  • Excellent written and verbal communication skills.
  • Ability to manage competing priorities in a fast-paced environment.

Nice-to-Haves

  • Experience with Salesforce and Customer Success platforms.
  • Cybersecurity or B2B SaaS experience.

Compensation and Benefits

  • Base salary range: $130,000-$150,000 with commissions, equity participation, and comprehensive benefits.
  • Competitive compensation and meaningful equity.
  • Flexible work environment.
  • Comprehensive health benefits, PTO, and parental leave.

Skills

Customer SuccessAccount ManagementSaaSSalesforceCRMOnboardingcustomer adoptionRenewalsexpansionCybersecurity
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