Own a portfolio of scaled customers at Doppel using a digital-first model to drive onboarding, AI product adoption, renewals, and expansion. Requires 2+ years in Customer Success or Account Management in SaaS, with strong data and communication skills.
130k – 150k/yr
Remote2+ YOECustomer Success
About the role
Responsibilities
Manage a portfolio of scaled customers using a digital-first engagement model.
Drive onboarding and accelerate time-to-value.
Monitor customer health, product adoption, and engagement to identify risks and opportunities.
Execute targeted outreach based on lifecycle stage and customer health.
Promote adoption of Doppel AI capabilities through webinars, campaigns, and best practices.
Partner with the Digital Programs team to improve lifecycle campaigns.
Support renewals by proactively addressing adoption gaps.
Identify expansion opportunities and collaborate with Sales.
Capture customer feedback and partner with Product to improve the customer experience.
Maintain accurate customer data in Salesforce and Customer Success systems.
Requirements
2+ years in Customer Success, Account Management, or related SaaS role.
Experience managing a portfolio of customers.
Strong understanding of onboarding, adoption, renewals, and expansion.
Comfortable using CRM, customer health, and product usage data.
Excellent written and verbal communication skills.
Ability to manage competing priorities in a fast-paced environment.
Nice-to-Haves
Experience with Salesforce and Customer Success platforms.
Cybersecurity or B2B SaaS experience.
Compensation and Benefits
Base salary range: $130,000-$150,000 with commissions, equity participation, and comprehensive benefits.
Competitive compensation and meaningful equity.
Flexible work environment.
Comprehensive health benefits, PTO, and parental leave.
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