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ArmisArmisWashington, DC

Technical Customer Success Manager, FED TEAM

Drives customer adoption and value realization of the Armis cyber security platform through technical guidance, implementation, and cross-team coordination. Requires 2+ years in technical customer success roles and 5+ years in network engineering/security, plus bachelor's degree or certifications.

130k – 165k
Hybrid2+ YOECustomer Success

About the role

Responsibilities

  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.
  • Build and maintain trusted relationships with technical stakeholders and decision-makers.
  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.
  • Stay current on third-party integrations and how they interact with Armis within customer environments.
  • Serve as a subject matter expert in your area of technical proficiency.
  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
  • 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
  • 5+ years experience in network engineering, architecture, support, or design.
  • 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
  • Strong communication and presentation skills across technical and executive audiences.
  • 3+ years experience in IT, security, healthcare tech, or similar environments.
  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points

  • Knowledge of healthcare/ICT devices, manufacturers, or applications.
  • Experience securing IT, IoT, or healthcare systems.
  • Familiarity with scripting languages (Python preferred).
  • Ability to travel up to 20–25% per quarter.

Salary range: $130,000 - $165,000 (does not include bonuses, commissions, stocks, health insurance benefits, etc.)

Skills

CisspSecurity+CehNetwork EngineeringNetwork ProtocolsOt/IcsIotPythonHealthcare TechThird-Party Integrations
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