Associate Implementation Manager

Responsibilities

• Manage implementations for small and mid-market health plan groups serving as the primary operational contact during onboarding
• Maintain project plans, timelines, and deliverables; coordinate execution across internal and external teams
• Coordinate technical and operational launch requirements for small and midmarket health plan groups, including eligibility validation, marketing readiness, and client configuration
• Identify and escalate risks early, troubleshoot issues, and ensure launches stay on track
• Build relationships with customer contacts, partner teams, and internal stakeholders, helping build excitement ahead of launch while establishing Virta as a trusted partner
• Contribute to continuous improvement by refining implementation processes, tools, and partner playbooks

90 Day Plan

• Onboard to Virta’s onboarding methodology, systems, and health plan ASO workflows
• Lead portions of client launches and manage cross-functional work streams
• Manage group implementations for mid-market employer groups across 1-2 reseller partners by Day 90, working towards delivering on-time, high-satisfaction launches
• Build relationships with collaborators across Customer Success, Sales, and Product teams
• Provide insights and feedback to improve how we scale our partnership implementations

Must-Haves

• 2+ years of experience in implementation, client onboarding, or healthcare operations, ideally supporting digital health companies, health plans, or PBM partnerships
• Proven ability to manage multi-stakeholder projects with precision and accountability
• Strong customer communication and relationship-building skills
• Technical and operational aptitude in areas like data exchange, eligibility workflows, or healthcare integration
• Ability to identify risks, escalate issues appropriately, and deliver high-quality implementations