West Coast Account Manager

Responsibilities

• Own the client relationship from start to finish - manage accounts with precision and accountability.
• Keep client engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while meeting client deadlines.
• Be the problem-solver - prevent issues before they escalate, handle high-priority requests, apply critical thinking to workflows, and make sure nothing falls through the cracks.
• Communicate like a pro - keep clients, court reporters, and internal teams in the loop every step of the way.
• Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems.
• Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change.
• Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo.
• Shape the product and culture - every AM is encouraged to contribute ideas that influence how we operate.

Requirements

• 3+ years of Account Management or Customer Success experience in legal services.
• Talent for building strong client relationships.
• Ability to communicate and influence at all levels - including executive leadership.
• Tech-savvy, a quick learner.
• Comfortable juggling multiple projects without losing sight of the details.
• Excellent listening and communication skills.
• Critical thinking mindset.
• Flexibility to thrive in a fast-paced, ever-evolving startup environment.

Compensation

• Competitive Base Salary ($75K–$85K) - with real growth potential.
• Premium Medical, Dental & Vision Coverage.
• Stock options included.