Skip to content
ZocdocZocdocNew York, NY

Director, Solutions Architecture & Professional Services

Lead and scale a unified Solutions Architecture and Professional Services team for enterprise health systems. Own pre-sale solution design, delivery governance, and services catalog while partnering with Sales, Product, and Engineering.

250k – 270k
Hybrid10+ YOESolutions Architecture

About the role

Responsibilities

  • Build, develop, and lead the unified Solutions Architecture (SA) and Professional Services (PS) team
  • Establish coaching, development opportunities, operational handoffs, and career paths across SA and PS
  • Design and maintain a standard catalog of onboarding packages, integration implementations, and optimization offerings with predictable pricing, sizing, and scoping guardrails
  • Standardize the technical discovery framework for enterprise deals spanning EHR/PMS landscapes, integrations, workflows, and security requirements
  • Create high-quality solution designs that balance client needs with product scalability
  • Establish delivery methodologies, project health tracking, and operational guardrails to accelerate Time-to-Value (TTV) and maximize feature adoption
  • Partner closely with Sales, Product, Engineering, and Operations executives to align technical needs with the product roadmap
  • Deliver structured technical feedback from the field into Product and Engineering teams
  • Build and maintain a library of reference architectures, standard integration patterns, playbooks, and RFP responses

Requirements

  • 10+ years of client-facing experience in Enterprise SaaS, ideally bridging Sales Architecture, Sales Engineering, and SaaS Professional Services/Implementation
  • 5+ years of experience recruiting, leading, and developing a multi-level technical or consulting team
  • Demonstrated success designing and selling complex integrations and workflows across fragmented enterprise ecosystems (EHR/PMS platforms or equivalent developer-heavy API architectures strongly preferred)
  • Experience establishing structured processes, systems, and operating cadences within an entrepreneurial, high-growth environment
  • Outstanding communication and interpersonal skills with ability to present to client C-suite executives

Nice-to-Haves

  • Strategic commercial and revenue leadership experience optimizing services P&L, resource capacity, and utilization models

Skills

Solutions ArchitectureProfessional ServicesEnterprise SaasSales EngineeringEhr/Pms IntegrationApi ArchitectureTechnical DiscoveryDelivery GovernancePre-Sales SolutioningClient Services

Similar roles

Solutions Architecture jobs
Hightouch

Head of Solutions Engineering, East

HightouchUnited States

Leads a team of Solutions Engineers in pre-sales demos, POCs, and technical solutioning for data activation platform using data warehouses. Requires technical expertise in SQL/Python/JS, data platforms, and proven leadership in customer-facing technical roles.

250k – 280k
RemoteSolutions Architecture
Snowflake

Director, Industry Solutions

SnowflakeNew York, NY +4

Lead a team of industry technical architects driving strategic customer engagements and building prescriptive architecture and frameworks to drive customer adoption of the Snowflake AI Data Cloud. Partner with Sales, GTM, Solution Engineering, Engineering, and Marketing teams.

236k – 310k
On-site20+ YOESolutions Architecture
Campfire

Head of Implementations

CampfireSan Francisco, CA

Lead and scale the customer onboarding function for an AI-native ERP platform. Own implementation methodology, lead a team of Implementation Managers, and partner cross-functionally with Sales, Product, and Customer Success.

220k – 300k
On-site10+ YOESolutions Architecture
Vanta

Head of Solutions Engineering, Americas

VantaUnited States

Own and scale Vanta's Americas Solutions Engineering organization, driving technical win rates and revenue across all segments while leading a team of SEs and partnering closely with Sales, Product, and CS leadership.

298k – 351k
Remote12+ YOESolutions Architecture
Runpod

Director, Forward Deployed Engineering & Technical Support

RunpodUnited States

Lead and scale Runpod's Forward Deployed Engineering and Technical Support teams. Own pre- to post-sales technical engagement, solution architecture, support operations with SLAs, and synthesize customer feedback into product roadmap priorities. Requires 10+ years technical customer-facing experience including 4+ years leading teams in high-growth AI/cloud infrastructure.

200k – 300k
Remote10+ YOESolutions Architecture