Director, Industry Solutions

Key Responsibilities

Field Engineering Leadership

• Industry Leadership for Retail, CPG, Travel & Hospitality, Media & Entertainment, Telecom, consumer oriented industries
• Drive strategic customer and partner engagements in partnership with Sales, Solution Engineering, and Industry teams
• Evolve engagements from technology discussions to line-of-business and persona-driven use cases, ensuring customer conversations are anchored in business outcomes
• Lead workshops and co-creation sessions with customers, applying human-centric design and design thinking methodologies to unlock innovation
• Guide customers through an end-to-end journey framework — from persona → journey → architecture → measurable outcomes
• Drive the creation of hands-on solution showcases, including demos, videos, applications, and AI agentic experiences that inspire customers and make outcomes tangible
• AI first mindset, hands on with AI tooling to execute all facets of the business
• Provide thought leadership on the AI Data Cloud across both internal and external forums
• Develop and scale repeatable engagement models such as reference architectures, design-led workshops, and industry blueprints
• Act as an escalation point for customers, sales teams, and product leadership
• Influence product roadmaps by serving as the Voice of the Field to product and engineering teams
• Drive operational excellence with KPIs, compensation plans, and execution models
• Collaborate with EMEA and APJ counterparts on best practices and approaches

People Management

• Build and lead a team of world-class industry technical architects who serve as industry experts and trusted advisors
• Create career development plans, coaching processes, and other activities to build a high-performing team
• Act as a player/coach working with your team on building reference architectures, solutions, and driving complex strategic customer engagements with line-of-business leaders, CDOs, CTOs, and enterprise architects
• Foster a culture of innovation, creativity, and co-solutioning with customers, encouraging the team to think beyond infrastructure into business design outcomes
• Develop the team’s storytelling, facilitation, and design skills to bring customer persona journeys to life
• Champion the development of solution showcases as a core competency of the team, empowering architects to create innovative demonstrations that resonate with customers

Requirements

• 20+ years of industry experience in Data & AI engineering or technical solutioning, including 8+ years in a leadership role managing and mentoring high-performing teams (hiring, training, and retaining top talent)
• Strong domain expertise in areas such as Data Warehousing, Business Intelligence, Data Analytics, Data Engineering, AI/ML, Generative AI, Cloud Computing, and SaaS solutions
• Proven track record of working across organizations to build common engineering infrastructure, processes, and world-class reference architectures
• Exceptional communication skills, with the ability to deliver compelling presentations to both technical and executive stakeholders — whether on a whiteboard, through live demos, or formal presentations
• Demonstrated expertise in human-centric design, design thinking, or innovation frameworks — running workshops, co-creation sessions, or persona-based solutioning
• Ability to translate complex technology into simple, persona-driven narratives that inspire customers to envision new possibilities
• Experience driving thought leadership — building repeatable playbooks, reference architectures, and industry narratives that scale innovation across customers and teams
• Proven success in developing and delivering solution showcases (e.g., demos, applications, videos, AI-driven experiences) that bring technology and customer outcomes to life