Senior Project Manager, Customer Implementation

Responsibilities

• Own end-to-end delivery of customer implementation projects from kickoff through go-live and handover.
• Build and manage project plans, timelines, and milestones; maintain clear status, risks, and next steps.
• Administer project management tooling as the single source of truth for each implementation.
• Serve as the primary contact for customer project stakeholders and manage expectations throughout onboarding.
• Coordinate cross-functional data, product, customer success, and advisory teams.
• Support handovers from sales to implementation and from implementation to customer success.
• Own the implementation risk register; identify, track, and resolve risks, blockers, and scope changes.
• Escalate and report delays and issues to leadership.
• Drive customer adoption and early value realization.
• Capture delivery learnings and improve implementation playbooks, templates, and ways of working.

Requirements

• Experience managing customer-facing implementation, onboarding, or delivery projects end-to-end in a B2B environment.
• Strong project management fundamentals, including planning, scoping, scheduling, risk management, and stakeholder communication.
• Excellent communication and relationship-building skills.
• Experience coordinating cross-functional teams to deliver on time and to scope.
• Comfort working with data or SaaS products and translating technical details for non-technical audiences.
• Ability to work effectively in a fully remote, globally distributed team across time zones.
• Hands-on experience administering project management and collaboration tools such as Asana, Jira, or Monday.
• Experience working with a modern CRM such as Salesforce.

Nice-to-Haves

• Project management certification such as PRINCE2, PMP, or Agile/Scrum.
• Familiarity with HR, talent, or workforce planning domains.
• Experience implementing data-heavy or analytics SaaS solutions for enterprise customers.