Senior IT Systems Engineer

Key Responsibilities

Identity & Access Management

• Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation.
• Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.

Network Engineering & Security

• Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices.
• Implement and maintain security controls to protect the network and connected systems.

Endpoint & Device Management

• Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.

Monitoring, Alerting & Reliability

• Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS.
• Centralize alerting and document runbooks so any team member can triage independently.

Infrastructure, Automation & Resilience

• Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery.
• Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.

IT Support

• Jump in and handle IT support requests when needed; set the bar for response quality and use recurring issues as a signal for systemic improvements.

Documentation & Knowledge Management

• Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.

Project Management

• Lead and maintain the IT roadmap — from project execution and stakeholder communication to balancing operational support with strategic priorities.

Requirements

• 4-6+ years in IT engineering, system administration, and network management.
• Proficiency in macOS, Windows, and Linux.
• Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.
• Experience with enterprise device management and endpoint security.
• Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols.
• Experience with scripting, automation, and AI tools.
• IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus.

Nice-to-Haves

• High-growth startup experience.
• Infrastructure-as-code experience.
• Cloud platform familiarity (AWS, Azure, or similar).
• Relevant certifications (networking, security, or cloud).
• Experience shaping an IT strategy and translating company direction into a built roadmap.
• Experience leading and managing IT projects end to end.