Revenue Operations BP - Technical Success

About the role

The Go To Market (GTM) team at OpenAI is dedicated to helping customers realize the transformative potential of AI technology. We are seeking a Revenue Operations Manager to support and optimize the operations within our Technical Success team, working closely with cross-functional teams to drive operational excellence and maximize customer impact.

As a Revenue Operations Manager, you will focus on designing processes that enhance the customer experience, optimizing internal workflows, and delivering data-driven insights that support strategic decision-making across teams.

In this role, you'll:

• Design and implement processes to support the OpenAI Technical Success team, ensuring seamless management of customer interactions throughout the lifecycle, from onboarding to ongoing technical support and services delivery.
• Work closely with technical teams to ensure that operational processes are scalable and efficiently integrated into customer success workflows.
• Define and track key performance indicators (KPIs) specific to technical success, developing and maintaining dashboards to provide actionable insights to stakeholders and leadership.
• Manage capacity and coverage strategy for the Technical Success team, working with leadership to ensure alignment with business objectives and offering data-driven recommendations for improvements.
• Partner with the data team to ensure the integrity and accuracy of data, enabling effective reporting and decision-making for revenue-generating activities.
• Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations.

You might thrive in this role if you have:

• Experience in revenue operations or strategy at a high-growth, technology company
• Strong analytical skills with a focus on attention to detail
• Exceptional project management skills, with experience leading complex, cross-functional initiatives
• Strong communication skills and executive presence
• An understanding of the AI landscape, our applications, and the problems they solve for our customers.
• The ability to thrive in ambiguity and work autonomously
• Exceptional organizational skills
• The ability to operate with high horsepower, be adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthless prioritization