Product Reliability Engineer

Reliability & Incident Response

• Respond quickly to automated alerts and customer-reported issues
• Triage, diagnose, and resolve production incidents with a bias toward permanent fixes over workarounds
• Build and maintain incident response playbooks and postmortem processes
• Coordinate cross-functionally with customer success managers and key account stakeholders to maintain customer trust in the event of an incident

Observability & Prevention

• Design and instrument telemetry, logging, and alerting across our serverless AWS stack
• Build dashboards and health metrics that surface issues before customers feel them
• Identify recurring failure patterns and drive systemic fixes into the codebase
• Reduce operational toil through automation

Product Stability

• Contribute directly to the codebase—improving resilience, reducing tech debt, and creating automation to ensure bugs are resolved quickly and with little human intervention
• Partner with engineers on new feature launches to assess reliability risks before they ship
• Make data-driven recommendations on where to invest in stability

What We're Looking For

• 2+ years of software engineering experience, with meaningful time spent in reliability, platform, or production-facing roles
• Strong debugging instincts and comfort tracing failures across distributed systems using logs, traces, and metrics
• Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent)
• Comfortable reading and writing Go, TypeScript, or similar backend languages
• Experience building or improving observability infrastructure (alerting, dashboards, telemetry)
• High ownership mentality: you close the loop, you write the postmortem, you ship the fix
• Strong plus: experience in legaltech, fintech, healthtech, or other high-sensitivity, always-on environments