People Operations Lead

Leads People Operations infrastructure and global HR operations from Mexico City, covering HRIS, employee lifecycle processes, payroll, benefits, compliance, mobility, support, and vendor management. Requires 10+ years of experience, deep HRIS expertise, and US payroll and benefits experience.

About the job

Responsibilities

Own the People Operations operating model, including workflows across People Ops, People Partners, Recruiting, Finance, and Legal.
Define decision rights, service-level agreements, and the system of record for people information.
Evolve HR systems and data foundations for accuracy, auditability, and business usability.
Design scalable employee support and knowledge-management processes that improve self-service resolution.
Partner with Legal, Finance, and Security on global compliance, risk management, controls, policies, and audit readiness.
Develop vendor and partner strategy, including decisions about outsourcing versus in-house ownership.
Set metrics, prioritize high-leverage improvements, and lead cross-functional initiatives.
Own HRIS operations, data integrity, workflows, reporting, and change management.
Ensure consistent onboarding and offboarding across geographies, including right-to-work checks where applicable.
Partner with Finance and benefits stakeholders on US payroll operations and benefits administration, including Open Enrollment.
Maintain global policies and support audit readiness across geographies.
Manage operational workflows and partnerships for visas, relocations, and work authorizations.
Run inbound employee support and maintain a self-service knowledge base.
Manage key vendors and renewals, including EOR, benefits, and compliance-support partners.

Requirements

10+ years of experience in People Operations or HR operations in a scaling organization.
Experience leading teams or working as a hands-on player-coach in a small, high-output People function.
Deep HRIS experience, including system configuration, data governance, workflows, and reporting; Rippling is preferred.
Prior ownership or oversight of US benefits and payroll operations, with UK and Mexico experience a strong plus.
Vendor-management experience related to international expansion, including EOR, HR administration, benefits, or compliance partners.
Ability to learn and apply employment-law and compliance requirements across geographies; US experience is required, with UK/EU exposure and Mexico familiarity preferred.
Willingness to work from an office 4 days per week.

Compensation and Benefits

The role is based in Mexico City and supports global operations, with approximately 60–70% US operations and 30–40% global operations across Mexico, the UK/Europe, and Australia.