Sr. Program Specialist, Risk & Compliance Operations

Responsibilities

• Operationalize compliance by translating legal, regulatory, and data privacy guidance into SOPs, tooling requirements, and decision trees tailored to Membership Services.
• Partner upstream with Product, Health, Legal, and Engineering teams to flag risks early and embed operational readiness into the launch of new features, channels, or markets.
• Lead compliance readiness planning for Membership Services and act as the MS point of contact for audits, change reviews, and partner requirements tied to risk and data handling.
• Design and maintain scalable compliance frameworks that are embedded directly into MS workflows, enabling our representatives to resolve issues compliantly without escalation.
• Monitor and manage operational risks, tracking incidents and surfacing insights that guide proactive mitigation strategies across the organization.
• Coordinate cross-functional plans to close readiness gaps, implement policy changes, and respond to compliance-related escalations.
• Maintain a pulse on shifting regulatory landscapes and continuously evolve our policies and systems to stay ahead of compliance needs.

Qualifications

• Proven (3+ years) experience in program or project management, with increasing scope and ownership across cross-functional initiatives.
• Demonstrated experience operationalizing risk, compliance, or regulatory requirements (ideally in health, data privacy, consumer protection, or support operations environments).
• Proven ability to translate legal, regulatory, or technical requirements into scalable operational processes, SOPs, tooling requirements, and decision frameworks.
• Track record of leading complex, cross-functional programs with measurable business impact.
• Strong risk management and incident management capabilities, including identifying gaps, driving mitigation plans, and influencing stakeholders.
• Experience partnering with Legal, Product, Engineering, or Privacy teams in highly regulated or data-sensitive environments.
• Excellent written and verbal communication skills; able to tailor messaging for operational, technical, and executive audiences.
• Strong analytical skills with the ability to synthesize data into actionable insights and executive-ready narratives.
• Comfortable operating in fast-paced, ambiguous environments while maintaining high standards of accuracy and quality.
• Proficiency in support and operational systems (Salesforce, Zendesk, or similar CRM/workflow platforms).
• Strategic thinker with strong execution discipline and attention to detail.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.