Menu Design and Development Specialist

Responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.
• Contribute to documentation, process improvements, and workflow optimization initiatives.
• Adhere to documented processes, including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and quality.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Requirements

• 2+ years of professional experience in customer success or related roles.
• High school diploma or GED required.
• Fluent English communication, written and verbal.
• Advanced proficiency with Microsoft Office, Google Suite, and spreadsheet tools.
• Strong analytical, problem-solving, troubleshooting, organizational, and prioritization skills.
• Experience with client-facing consultation and technical implementation.
• Understanding of restaurant operations, menu design, and technology integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate with Sales, Product, Engineering, and Support stakeholders.
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software, third-party integrations such as delivery platforms, and system architecture.

Nice-to-haves

• Experience in fintech or SaaS environments.
• Associate degree in Hospitality Management, Business Administration, Information Technology, or a related field.
• Background in restaurant or hospitality industry.
• Multilingual ability.

Compensation and Benefits

• Base pay range: $19.00–$25.00 per hour.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation, company holidays, sick time, and volunteer time off.
• Employee Resource Groups.
• Monthly cell phone and internet stipend.
• Tuition reimbursement of up to $2,000 per calendar year.