Care Coordinator

Responsibilities

• Conduct post-visit reviews of completed in-home appointments, confirming lab draws, documentation, and required paperwork were completed accurately and on time.
• Monitor and track lab results and imaging reports through Quest and other clinical applications.
• Identify missing, delayed, or incomplete results and follow up with labs, providers, and internal teams to resolve gaps within defined SLAs.
• Upload, organize, and manage clinical documents accurately and promptly.
• Escalate clinical concerns or documentation gaps to the appropriate clinical or operational team.
• Maintain confidentiality and HIPAA compliance when handling PHI and clinical records.
• Support outbound patient outreach calls, including result delivery and appointment follow-up, as needed.
• Monitor workflows for gaps or inefficiencies and suggest or support process improvements.
• Adapt to updated SOPs, tools, and priorities in a fast-moving environment.

Requirements

• At least 1 year of experience in a clinical healthcare environment, such as healthcare administration or patient care coordination.
• Working knowledge of HIPAA, patient privacy standards, and medical terminology.
• Experience reviewing or tracking lab results, clinical documentation, or medical records.
• Experience communicating with doctors' offices, hospitals, labs, and clinics by phone and email to resolve missing information.
• Experience using electronic health record (EHR) systems and healthcare software.
• Fluency with Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk.
• Strong organizational, attention-to-detail, written communication, documentation, adaptability, follow-through, and accountability skills.
• Comfort making occasional outbound patient calls.

Preferred Qualifications

• Experience with an EMR; Elation experience is a plus.
• Experience with Zendesk or similar ticketing systems.
• Experience with lab result tracking or medical records follow-up.
• Experience handling outbound patient calls, including result delivery or post-visit follow-up.
• Experience in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment.

Compensation and Benefits

• Temporary full-time position.
• Remote work arrangement.