Product Manager, Senior Care

Key Duties and Responsibilities

• Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
• Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
• Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
• Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
• Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
• Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
• Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once

Your Key Strengths

• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
• 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
• Experience managing software products through the full development lifecycle
• Background in healthcare IT and in skilled nursing or post-acute workflows
• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
• Comfort with technical concepts including APIs, integrations, and modern development practices
• Excellent communication skills with both business and technical stakeholders, in writing and in person

Nice to Haves

• Experience building or integrating AI or ML powered product features
• Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
• A track record of extending an established product with new capabilities and measurable value
• A bias toward product impact over process; you focus on outcomes, not just output