Account Manager- Mid-Market, Growth & Retention (Partner Referred Business)

Responsibilities

• Ensure customers in the Partner Referred channel are realizing value and expanding across the Rippling platform.
• Proactively engage customers via key lifecycle events such as “go live”, benefits renewal, executive business reviews, and contract renewal.
• Field customer requests and lead initiatives to meet objectives for customer adoption, retention, and revenue growth.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach.
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
• Negotiate and coordinate customer procurement and contract execution.
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets.
• Develop and demonstrate broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
• Partner with Technical Account Manager to devise account plans, long-term goals, and client strategies; collaborate with cross-functional teams to ensure customer success and secure long-term commitments.

Requirements

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win over customers and think outside the box to get a deal done.
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process.
• Proven success building and maintaining long-term commercial relationships, including managing multi-year renewals.
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
• Highly organized, self-motivated, and detail-oriented with great follow-through on projects/tasks.
• High integrity and enthusiasm about building a great company for the long term.

Nice-to-Haves

• PEO or HCM experience.