People Operations Generalist

Responsibilities

• Serve as the first point of contact for employees’ HR-related inquiries through the HR ticketing system, maintaining confidentiality and providing an excellent employee experience.
• Manage global HR onboarding and offboarding for new hires and terminations, with a focus on the Americas, including payroll paperwork, benefits administration, and work authorization compliance.
• Manage and administer compliance-related training globally.
• Manage employee data in the global HRIS and maintain accurate employee records.
• Administer US leave-of-absence compliance through Cocoon and provide leave support for employees in Canada and Brazil.
• Support benefits administration and collaborate with international benefits providers across the Americas.
• Support performance and compensation cycles, including the bi-annual merit and promotion process.
• Support employee engagement surveys and other global people programs.
• Provide backup support for EMEA and APAC onboarding, offboarding, leave, benefits, and employee inquiries.
• Collaborate with the People Operations team to implement and improve company-wide people processes.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• 2+ years of HR generalist or people operations experience in fast-paced technology environments.
• PHR or aPHR certification, or willingness to obtain certification within 18 months of hire.
• Experience managing global HR systems; UKG/Ultipro experience is preferred.
• Prior US leave administration experience; Canada and Brazil experience is a plus.
• Familiarity with ticketing systems is a plus.
• Strong organizational skills, attention to detail, and commitment to workplace integrity.
• Excellent verbal and written communication skills.
• Analytical thinking, problem-solving, and decision-making skills.
• Customer-focused attitude, professionalism, discretion, and willingness to continuously improve processes.
• Ability to leverage data, take ownership, drive timely solutions, and collaborate effectively.

Compensation and Benefits

• Base salary varies by candidate location and experience:
  • SF Bay Area, Los Angeles/Orange County, and Seattle: $82,000–$100,000 plus bonus
  • Other California, Nevada, Oregon, and Washington state locations: $75,000–$92,000 plus bonus
  • Other cities and towns in approved states: $70,000–$86,000 plus bonus
• Compensation includes equity and health, vision, and dental benefits based on country of residence.
• Benefits may include medical coverage, wellness stipends, and additional perks.
• Quarterly in-person gatherings may include project meetings, regional meetups, and company-wide events.