Site Reliability Operations Analyst - US Government
Site Reliability Operations Analyst supporting Palantir deployments through project management, process optimization, and first-response issue resolution. Requires 3+ years project/program management experience, US security clearance eligibility, and 25-75% travel.
About the job
Core Responsibilities
- Support deployments and pilot projects at customer sites, including traveling to assist with various challenges.
- Act as first responders to issues, taking initial steps to resolve problems even outside your expertise and escalating only after exhausting all options.
- Craft and implement processes to reduce friction, streamline workflows, and enable team members to focus on their core strengths.
- Track and stabilize projects, remove roadblocks, anticipate customer needs, and maintain accurate records and key project metrics.
- Think creatively, work collaboratively, embrace the best ideas, and go above and beyond to get the job done.
What We Value
- Extraordinary judgment and composure in high-pressure situations.
- Creative approach to project management using lightweight frameworks for rapid iteration and low-overhead customer updates.
- Proven track record of developing effective and collaborative relationships with customers.
- Meticulous attention to detail.
- Enthusiasm for on-site customer work, supporting internal projects, and bringing order and efficiency to critical initiatives.
What We Require
- Active US Security clearance or eligibility and willingness to obtain one.
- Ability to travel 25-75%, varying by location and team.
- 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.
Skills
Project Management, Program Management, Process Optimization, Stakeholder Management, Security Clearance
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