Learning & Development Manager III

Technology, AI & Learning Operations

• Support and optimize ZoomInfo’s learning technology ecosystem with an emphasis on efficiency, practicality, scalability, and AI-native solutions.
• Administer and optimize core learning platforms and tools, including Tangelo, LinkedIn Learning, and other AI-enabled learning technologies.
• Partner with the Learning & Development team and key stakeholders to implement and improve AI-powered learning experiences such as chatbots, agents, adaptive learning flows, and workflow automations.
• Serve as a key day-to-day resource for learning systems administration, including setup, configuration, assignment logic, learner support, troubleshooting, and reporting.
• Help evaluate new learning technologies and AI use cases with a focus on practical application, adoption, and business value.
• Identify opportunities to streamline learning operations through automation, improved workflows, and better system utilization.
• Support integrations, configurations, testing, and enhancements across the learning technology stack.

Analytics, Measurement & Continuous Improvement

• Use data to support learning effectiveness, inform decisions, and improve programs over time.
• Track and report on key learning metrics across onboarding, compliance, and capability-building initiatives.
• Build and maintain dashboards and automated reporting that connect learning activity to learner engagement, completion, and selected business outcomes.
• Monitor learner feedback and program performance data to identify opportunities for improvement.
• Partner with stakeholders to share insights, highlight trends, and recommend practical enhancements.
• Support a data-driven approach to learning by ensuring reporting is accurate, timely, and actionable.

Capability Building & Program Execution

• Support capability development by translating business needs and L&D strategy into scalable, well-executed learning solutions.
• Partner with the Learning & Development team and business stakeholders to implement learning programs that address skill gaps and support employee performance.
• Help design and launch scalable learning solutions across the employee lifecycle, including onboarding, role readiness, and development experiences.
• Translate identified learning needs into structured programs, learning paths, resources, and reinforcement plans.
• Coordinate pilots and program rollouts, track progress, and iterate based on feedback and results.
• Contribute to a culture of continuous learning by helping embed knowledge-sharing and skill development in the flow of work.

Compliance & Learning Platform Administration

• Own the operational execution of required training and core learning processes.
• Assign, review, and manage mandatory compliance training for new hires and existing employees globally.
• Track learner progress and follow up on overdue training through automation, reporting, and stakeholder coordination.
• Maintain accurate training records and generate completion reports and dashboards for leadership and audit needs.
• Upload and manage courses, enrollments, learner groups, and assignment rules within learning platforms.
• Help ensure learning operations are consistent, efficient, and scalable across regions.

Content Design, Delivery & Facilitation

• Design and facilitate effective learning experiences that are practical, engaging, and aligned to adult learning principles.
• Design learner-centered experiences using a mix of blended learning, microlearning, and AI-powered delivery.
• Facilitate onboarding, skills training, and development sessions for new hires, peers, and individual contributors as needed.
• Apply adult learning principles and instructional design best practices to create effective, usable learning experiences.
• Support rapid prototyping of minimum-viable learning solutions and improve them based on feedback and observed impact.

Stakeholder Partnership & Program Coordination

• Build strong working relationships that support smooth execution and program adoption.
• Partner with HR, business stakeholders, and cross-functional teams to coordinate learning initiatives and support adoption.
• Communicate clearly with stakeholders on timelines, logistics, learner progress, and program updates.
• Help manage end-to-end execution for learning rollouts, including scheduling, communications, materials, and follow-through.
• Coordinate with vendors or external partners as needed to support delivery and operations.
• Surface risks, bottlenecks, and improvement opportunities proactively.

Required Qualifications

• 5+ years of experience in Learning & Development, learning operations, HR, enablement, or a related function.
• Bachelor’s degree in Human Resources, Organizational Development, Education, Computer Science, Information Technology, or a related field.
• Hands-on experience administering and optimizing LMS or digital learning platforms.
• Experience building AI solutions that drive operational efficiency, people experience, and business outcomes.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Strong analytical skills with experience in KPI tracking, dashboard development, and data-informed decision-making.
• Excellent project management, communication, and stakeholder coordination skills.
• Proven ability to support onboarding, enablement, or capability-building programs in a fast-paced, global environment.
• Ability to connect learning activity to employee performance and communicate impact clearly to stakeholders.
• Comfortable working independently, managing multiple priorities, and moving quickly from concept to execution.