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Scale AIScale AIWashington, DC

Technical Program Manager (CV), Public Sector

Lead delivery of computer vision AI/ML solutions for a national security customer, managing stakeholder relationships and cross-functional teams while driving technical implementation and customer success.

166k – 249k
On-site3+ YOETechnical Program Management

About the role

Responsibilities

  • Manage customer relationships from the executive to the end user
  • Work alongside customers to scope computer vision use cases that Scale’s engineering team will build and you will ultimately refine
  • Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • Learn technical concepts and tools to necessary depth, leveraging that expertise to create solutions from scratch or drastically improve existing solutions
  • Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision domain

Requirements

  • An active TS/SCI clearance
  • 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
  • A deep understanding of ML operations process
  • A track record of structured, analytics-driven problem solving
  • Excellent verbal and written communication skills
  • Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%

Nice-to-Haves

  • A technical background (education or professional experience with computer science, economics, statistics, engineering)
  • A proven track record in B2B client-facing roles and expanding client relationships
  • Prior experience owning the technical implementation of solutions to the government

Skills

Ml OperationsStakeholder ManagementCustomer Relationship ManagementCross-Functional Project ManagementAnalytics-Driven Problem SolvingComputer VisionAi/Ml SystemsTs/Sci Clearance

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