Executive Engagement Lead, Office of the CRO

Responsibilities

• Build and maintain a live view of the CRO's strategic customer relationships, working with GTM to ensure external time is intentional and sequenced across key users and partners.
• Track open commitments, follow-through, and plan high-impact moments such as dinners, roundtables, conferences, flagpole events, and executive visits with sufficient planning horizon.
• Own the end-to-end executive briefing process for the CRO's strategic user and partner meetings, synthesizing account context, competitive dynamics, relationship history, and objectives into high-quality briefings.
• Build programs that make executive engagement a repeatable GTM motion, including executive sponsorship frameworks, criteria for deploying senior leaders in deals, and event/cadence programming for C-suite moments at scale.
• For critical user relationships, maintain a multi-threaded view of Stripe executive team connections, mapping relationships, tracking interaction cadence and recency, and surfacing coverage gaps.
• Translate programs and standards into scalable frameworks and playbooks for broader GTM leadership, setting the bar for consistent executive engagement across the organization.

Minimum Requirements

• 6+ years of experience in sales, executive engagement, strategic customer programs, chief of staff, management consulting, or closely related discipline, with demonstrated proximity to C-suite executives in a support, advisory, or program role.
• Exceptional written communication with executive voice, precision, and economy; briefing materials and documents require no second pass.
• Strong program design and execution track record, including building engagement programs, frameworks, or operating cadences from scratch, driving adoption, and measuring results.
• Deep cross-functional credibility to earn trust with senior stakeholders, navigate ambiguity, and align people without positional authority.
• Experience being in the room preparing senior executives for high-stakes customer meetings as an active contributor.
• High executive presence to represent the Office of the CRO internally and externally.

Preferred Qualifications

• Prior experience in a chief of staff, executive advisory, or strategic programs role supporting a CRO, CEO, or equivalent C-suite executive at a high-growth technology company.
• Experience designing and running executive customer programs such as executive engagement programs, advisory councils, C-suite roundtables, or strategic account engagement frameworks.
• Track record working with enterprise accounts at the executive level, understanding C-suite buyer motivations, relationship development, and strategic fit.
• Familiarity with Stripe's GTM motion, products, and the enterprise sales cycle.
• Experience at a top-tier management consulting firm or investment bank with significant client-facing and executive communication responsibilities.
• Comfort with data and CRM tools to inform engagement strategy and track relationship health.