Things You’ll Do
- Take a consultative approach to deeply understand your customers’ technical needs and pain points, and present tailored, insightful solutions using Zapier’s Enterprise Automation platform.
- Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts, customized demos, and solution discussions.
- Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies.
- Advocate for customers and influence the product roadmap, ensuring Zapier’s platform evolves to meet the needs of enterprise customers.
About You
Experience: 5+ years in technical pre-sales at B2B SaaS companies or customer-facing technical consulting roles that involve biz-and-tech-line relationship management and driving business goals with a technical lens.
Technical Acumen: Familiar with core computing concepts and have implemented technical projects. Comfortable with technical implementations, scoping requirements, advising architectural best-practices.
Consultative Approach: Excel at understanding customer needs and providing innovative solutions to technical and non-technical stakeholders.
Relationship Building & Nurturing: Build and maintain senior-level relationships, establishing trust with business and technical teams.
Adaptability & Problem Solving: Thrive in dynamic environments, hands-on problem solving, creative scalable solutions.
Technical Innovation & Mentorship: Fast-moving technical innovator, sharing knowledge through mentorship or documentation.
Cross-Functional Collaboration: Partner with Growth, Engineering, and Product teams, gather customer insights for product roadmap.
Data-Driven Approach: Leverage quantitative and qualitative data for technical plans.
Self-Motivated: Thrive in ambiguity, strong desire to learn and achieve.
AI Fluent: Use AI in daily work, built workflows, evolved approach for impact.
Proven Success in Enterprise Sales: Closed 6-figure software deals, develop relationships with senior stakeholders.