Senior Business Operations and Growth Lead, Ticketing

Strategic Leadership

• Define and drive Airbnb's approach to tickets, identifying key partners and categories.
• Build business cases and translate market dynamics into growth plans impacting supply activation, GBV, and customer experience.

Market and Partner Intelligence

• Maintain deep understanding of the ticketing market (tours, activities, attractions, live events).
• Understand OTAs, primary/secondary ticketers, reservation systems, and channel managers.
• Synthesize intelligence and relationships to shape priorities.

Analytical Excellence

• Build financial models, performance frameworks, and operational analyses.
• Derive non-obvious insights from large datasets and translate into actionable recommendations.
• Proficient in Excel; SQL strongly preferred; actively uses AI tools.

Cross-Functional Collaboration

• Align plans with Product, Marketing, Supply, Finance, and Partnerships.
• Influence roadmaps, shape requirements, and ensure prioritization.
• Fluency in product and marketing to drive conversion and LTV.

Stakeholder Engagement

• Build relationships with internal and external stakeholders.
• Serve as trusted advisor translating data and market dynamics into recommendations.

Innovation and Growth

• Identify new levers (incentives, partner programs, GTM approaches) to accelerate supply, tickets sold, GBV.
• Activate the Airbnb flywheel with creativity in strategy and execution.

Requirements

• 12+ years in strategy, business operations, or related field at high-growth tech or marketplace company.
• Track record owning ambiguous, high-impact problems and delivering results.
• Builds complex financial/operational models personally.
• Product fluency: identify gaps, write requirements, influence roadmaps.
• Marketing fluency: growth mechanics, demand-side programs, conversion, LTV.
• Experience in or adjacent to ticketing technology ecosystem (channel managers, reservation systems, ticketing platforms).
• Operates without direct authority through analysis and recommendations.
• Self-starter who continuously learns new tools, domains, methods.
• Outcome-obsessed with focus on key metrics.
• Exceptional communicator for various audiences.
• MBA preferred.
• Proficient in Excel; SQL strongly preferred; uses AI tools.

Compensation

• Base pay range: $204,000 - $249,000 USD.
• Eligible for bonus, equity, benefits, and Employee Travel Credits.