Solutions Architect, SMB

Responsibilities

• Drive thought leadership and build executive relationships with key business and technical stakeholders including CIO, CTO, COO, CRO, CDO & Head of Payments. Strive to become their trusted advisor.
• Work to deeply understand the customer’s business objectives and apply Stripe’s payments, SaaS, Banking-as-a-Service and Link Network solutions to customer challenges.
• Secure the technical win for Stripe’s products by delivering demos, responding to RFPs, evangelizing Stripe’s products, and collaborating internally on narratives that align with the customer’s goals.
• Creating scalable processes (1:M customer engagements, Webinars, office hours etc), partnerships (with external and internal partners) and scaled assets (reusable videos/ templates) in order to act as a force-multiplier in the sales process.
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Collaborate with multiple internal stakeholders including go-to-market, product and marketing to deliver impactful EBC briefings for SMB accounts.
• Act as the voice of the customer to inform our product team on insights, trends, and opportunities across our SMB accounts.
• Work closely with professional services and partners to accelerate activations and time to live.
• Collaborate with partners to help Stripe scale and reach its Total Addressable Market.
• Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally.

Requirements

• 3+ years of total relevant experience (software development, enterprise sales/ architecture, business development etc.)
• 2+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, customer success, professional services delivery) for a fin-tech/payment-tech/global software enterprise.
• Experience as a customer facing roles - presenting and architecting solutions. Domain experience in the payments space is preferred.
• Deep understanding or background in SDLC and understanding of REST APIs. Experience in writing code in at least 2 of the following languages: Ruby, Python, JavaScript, Java, Go, etc. is preferred.
• Outstanding oral and written communication skills, presentation skills, and comfortable explaining complex concepts to both technical and non-technical audiences.
• Able and willing to learn Stripe solutions (Payments, Billing, Connect, etc.).
• Ability to understand how a wide variety of technologies and systems interact with each other (ERP, CRM, Billing, Tax, Legacy).
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers.
• Strong collaboration skills to work seamlessly with the broader GTM team to support our users.
• Experience solving open ended business problems with a combination of technology and creative thinking.
• Ability to travel per business needs.