What You'll Do
- Build a deep understanding of how SMB and enterprise customers use voice to reach their customers, including their business goals, calling workflows, operational constraints, technical environments, and success metrics.
- Identify and prioritize product opportunities that improve customer activation, adoption, retention, expansion, engagement, trust, and measurable business outcomes.
- Lead product initiatives from discovery through launch and iteration, including problem definition, requirements, prioritization, rollout, measurement, and improvement.
- Partner closely with engineering teams, engineering managers, design, data, sales, customer success, operations, marketing, and business development to ship high-quality products.
- Translate complex customer, technical, and ecosystem topics into clear product strategy, product briefs, requirements, tradeoff analyses, and executive-ready materials.
- Use customer feedback, product usage data, sales and customer success signals, and market insights to identify improvement opportunities.
- Contribute to product positioning, launch readiness, sales enablement, and go-to-market planning for new capabilities.
- Use AI tools to accelerate customer research, synthesis, analysis, prototyping, documentation, experimentation, and product decision-making.
- Go around corners and beyond functional boundaries when needed to understand the real problem, unblock progress, and own the business outcome.
What We Are Looking For
- Product management experience, or equivalent experience building and scaling customer-facing technology products.
- Experience with enterprise SaaS, SMB products, B2B platforms, business calling platforms, communications technology, customer engagement, growth, analytics, or similarly complex product areas.
- Strong customer discovery skills and the ability to connect customer needs to product direction and business outcomes.
- Commercial judgment, including the ability to evaluate tradeoffs across customer value, revenue impact, technical feasibility, operational complexity, and speed to market.
- Strong analytical skills, including the ability to define success metrics, interpret product and business data, and communicate insights clearly.
- Ability to work effectively with engineering teams and engineering managers to define scope, sequence work, make tradeoffs, and ship products.
- Strong written and verbal communication skills, especially the ability to explain complex topics clearly to mixed technical and business audiences.
- High agency, strong ownership, comfort with ambiguity, and willingness to work across boundaries to deliver outcomes.
- Comfort using AI tools to improve the speed and quality of product work.
You'll Likely Stand Out If You Have
- Experience with enterprise SaaS growth, customer success, customer onboarding, retention, expansion, or monetization.
- Experience with products used by sales, marketing, contact center, support, operations, or customer engagement teams.
- Experience in telecom, communications, business calling platforms, voice products, contact center technology, or growth products.
- Familiarity with the telephony ecosystem, business calling workflows, phone number management, call routing, carrier/OEM dynamics, or communication APIs.
- Startup, founder, or entrepreneurial experience where you had to create structure, make tradeoffs, and deliver business results with limited support.
Compensation & Ownership
Base Salary: $181,000 - $218,000
Compensation is determined by role scope, skills, experience, location, and market data.
Equity Compensation: ownership aligned with your impact and the company's growth
Benefits & Support:
- Employer-sponsored Insurance: Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
- Health, flexible spending, and dependent care accounts
- Life, AD&D, and accident coverage, with company-paid life and long-term disability
- 401(k) with 3% company match (via Fidelity)
- Flexible vacation policy and paid company holidays
- Paid parental leave
- Work-from-home equipment stipend
- $1,000 annually to invest in your learning and growth
- $1,000/year in charitable donation matching
- Team lunch 2x per week
HiyaSeattle, WA
