Solutions Delivery Manager

Key Responsibilities

Client-Facing Delivery & Implementation

• Lead deployment and configuration of Elliptic’s compliance and blockchain analytics solutions for enterprise customers, particularly in service-led engagements, ensuring alignment between technical setup, compliance use cases, and operational requirements.
• Facilitate customer onboarding and enablement sessions, ensuring stakeholders understand how to configure, interpret, and integrate Elliptic tools into their existing workflows.
• Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations (e.g., Travel Rule, crypto AML).

Operational Execution

• Own and manage the engagement, tracking all operational aspects to ensure delivery of scoped project milestones within agreed timelines and SLAs, while providing transparent internal and client-facing updates on progress, issues, and risks.
• Collaborate with Sales, Customer Success, and Product teams to ensure a smooth handover from sales to go-live, and contribute to feedback loops for product enhancement.
• Provide project coordination including agenda planning, documentation, follow-ups, and managing action items for implementation and service delivery engagements.

Knowledge Development & Methodology

• Contribute to the continuous improvement of delivery methodologies and playbooks by sharing client insights and lessons learned.
• Stay up to date on crypto compliance trends, typologies, and regulatory changes that impact client compliance frameworks or product usage.
• Support the development of internal knowledge content, FAQs, and workshop material used by the broader services and delivery teams.

Key Measures of Success

• Project delivery success rate (on-time go-lives, milestones achieved)
• Client satisfaction (CSAT, NPS)
• Time-to-value (TTTV) from contract to solution go-live
• Repeat service engagement and upsell adoption support
• Quality and consistency of client documentation and enablement materials

Skills, Knowledge & Expertise

• Willing and able to work on-site with customers to support project delivery, foster collaboration, and build strong client relationships.
• Operational experience and/or subject matter expertise in financial crime compliance, AML, or cryptoasset-related risk management (either in a Fintech, RegTech, Consultancy, or Financial Institution).
• Hands-on experience in delivering or supporting the implementation of compliance software or related technology solutions for customers.
• Ability to interact confidently with customer compliance, risk, and operational stakeholders and translate complex requirements into actionable configurations or best practices.
• Project coordination instincts—a strong sense of structure, accountability, and task management.
• Excellent written and verbal communication skills for both internal documentation and externally-facing deliverables.
• Experience working in a fast-paced, "build-phase" product company or scale-up environment – comfortable with ambiguity and problem-solving.
• A passion for crypto and blockchain technology is strongly preferred.

Bonus Points

• Familiarity with blockchain forensic tools, crypto exchanges, or travel rule solution providers.
• Exposure to system integration or API-based technologies in compliance workflows.
• Practical knowledge of FATF guidance, OFAC sanctions, or global VASP licensing regimes.

Benefits

• Hybrid working: The option to work from almost anywhere for up to 90 days per year.
• Remote Work Budget: $650 budget to set up your home office space.
• L&D Budget: $1,000 annual Learning & Development budget.
• Holidays: 25 days of annual leave + 8 US Public Holidays.
• Birthday Leave: An extra day off for your birthday.
• Enhanced Parental Leave: 16 weeks fully-paid leave.
• Healthcare: Comprehensive medical, dental, and vision coverage.
• 401k: Company match included.
• Mental Health: Full access to Spill mental health support.