Senior Manager, Technical Architecture

Key Responsibilities

Team Leadership

• Hiring, growing, and retaining a team of Professional Service Technical Architects
• Providing direct management, mentoring, and support to ensure continued technical, professional, and career growth
• Up-skilling team members to ensure expertise to successfully deliver Okta to customers
• Managing outlined objective and subjective performance metric requirements
• Active sync with Partner, delivery enablement & address performance

Customer Engagement

• Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders
• Ensuring customer success from the beginning to the end of the engagement life cycle
• Managing project budgets to meet customer and Okta expectations

Operational Excellence

• Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization
• Demonstrating and improving a repeatable implementation methodology to rapidly enable customers
• Perform Governance & audits of Technical Architecture design and deliverables quality
• Drive team contribution to Technical Architecture Practice evolution and initiatives
• Directly contribute to ongoing process improvement within the Technical Architecture practice and across Okta Professional Services and subcontractor ecosystem
• Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams

Qualifications

• 10+ years experience in Identity & Access Management
• 5+ years of experience leading teams
• 5+ years of experience in Design, consulting, delivering solutions to external customers
• Expertise in technologies and protocols like SAML 2.0, WS-Federation, OAuth, and OpenID Connect
• Extensive knowledge of enterprise web technologies and security
• Ability to work independently and multi-functionally supporting the development of client work
• Ability to Multi-task and manage multiple customer engagements
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards
• Ability to travel up to 50%
• A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required
• Auth0 Certified OR Okta Certified Consultant will be a plus
• CISSP certification is a plus