Senior Technical Account Manager

Responsibilities

• Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
• Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production
• Develop, manage, and implement a strategy for efficient workload consumption
• Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
• Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
• Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution
• Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
• Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

Requirements

• B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• Hands-on experience with Python, SQL, or Scala
• 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
• 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
• Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
• Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
• Hands-on experience in database management, data engineering, and data science
• Experience working within the partner ecosystem as it pertains to Snowflake solutions
• Skilled in resolving complex escalations with senior customer executives
• Excellent verbal, written, communication, and receptive listening skills
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
• Excellent team player able to work with virtual and global cross-functional teams

Nice to Have

• Firsthand Snowflake product experience
• Snowflake, AWS, GCP, or Azure Cloud Certification(s)
• Snowflake SnowPro Advanced Certification