Account Manager

What You'll Do

• Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
• Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
• Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
• Become an expert in customers' workflows and pain points - then work with internal teams to address them.
• Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
• Work directly to the CEO and collaborate with product and engineering on scaling customer operations.

Minimum Requirements

• 3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
• Clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers.
• Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
• Confidence working with C-level stakeholders and navigating ambiguity.
• Resilience and grit - you get things done.
• Proactive and curious self-starter who thrives in dynamic settings.
• Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level.
• Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.

Compensation

Salary Range: $120,000 – $170,000 + Equity
Variable Compensation: Commissions

Benefits

• Flexible PTO
• 100% covered health, dental, and vision premiums
• 401(k) with company match
• HSA contributions
• $250 monthly gym stipend