Manage post-sale customer relationships for expansion and retention at Vanta. Own upsells, renewals, and net revenue retention by acting as a trusted advisor, building pipeline independently, and aligning Vanta's compliance platform to customer security and growth objectives. 3+ years customer-facing sales or account management experience required.
191k – 225k
Remote3+ YOEAccount Management
About the role
What you’ll do as an Account Manager at Vanta
Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.
Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers.
Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts.
Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of Vanta’s platform via new frameworks, security tools, etc.
Manage the entire sales cycle of any expansion or renewal opportunity from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions consultants, subject matter experts, etc).
Accurately forecast monthly expansion and churn, and maintain a clean SFDC instance with scrutinous pipeline hygiene.
Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution.
How to be successful in this role
3+ years experience selling to or managing customers.
Strong ability to prospect and build pipeline without assistance from BDR and/or inbound support.
Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging.
Be highly motivated with a sense of urgency and willingness to adjust.
Able to effectively collaborate with a wide range of departments including CS, Marketing, Enablement, and Support.
Previous experience in security and compliance is not required, but highly desirable.
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
What you can expect as a Vanta’n
Industry-competitive salary and equity.
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans.
16 weeks fully-paid Parental Leave for all new parents.
Health & wellness stipend.
Remote workspace, internet, and cellphone stipend.
Commuter benefits for team members who report to the SF and NYC office.
Family planning benefits.
Matching 401(k) contribution with immediate vesting.
Flexible PTO policy, plus 80 hours of Sick Time.
11 company-paid holidays.
Virtual team building activities, lunch and learns, and other company-wide events!
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