Product Lead - Front Office -
Leads a team of product managers developing and scaling Front Office solutions across customer service, sales, marketing, and commerce. Requires extensive Front Office or enterprise CX experience, product development and go-to-market expertise, and strong team and stakeholder leadership.
About the job
Responsibilities
- Lead a team of product managers and define the product strategy and roadmap for the Front Office domain within the broader Business Apps strategy.
- Work closely with customers to understand pain points across Front Office functions.
- Participate in the full product development lifecycle, from ideation and development to scaling solutions across customers.
- Use the Celonis Process Intelligence Platform to develop innovative Front Office solutions.
- Collaborate with platform product managers and engineers to guide and influence platform feature development.
- Partner with UX to define product user experiences.
- Build alignment across Product, Engineering, Product Marketing, Value Engineering, and Sales.
Requirements
- 8+ years of experience in operational Front Office functions such as Sales, Service, Marketing, or Commerce; Solution Engineering; Enterprise CX Software; CX Analysis; or comparable roles.
- Deep understanding of Front Office solutions, including CRM, sales and service automation software, marketing and commerce platforms, communication software systems, or customer experience platforms.
- Comprehensive knowledge of CX market and industry trends.
- Strong expertise in product development and go-to-market strategies, with a track record of developing and launching successful products.
- Experience in product marketing, messaging, and positioning.
- Proven ability to lead and manage high-performing teams.
- Outstanding stakeholder management skills across organizational functions.
- Excellent verbal and written communication skills.
- Fluent in English; German is a plus.
Compensation and Benefits
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Inclusive parental leave: 24 weeks fully paid for primary carers and 12 weeks for supporting carers.
- Flexible hybrid work model, unlimited PTO in applicable regions, and generous global PTO.
- Learning and development through a 70-20-10 framework, mentorship programs, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid annual Impact Days for community and environmental volunteering.
- Inclusion Think Tank and annual Inclusion Days.
- Mission-led culture focused on customer value, teamwork, ownership, and sustainability.
Skills
Product Strategy, Product Roadmap, Product Development, Go-to-Market Strategy, Product Marketing, Messaging, Positioning, Customer Relationship Management, Sales Automation, Service Automation, Marketing Platforms, Commerce Platforms, Customer Experience Platforms, Stakeholder Management, Celonis Process Intelligence Platform
Similar jobs
Product Management jobs
LeafLink
Remote
Leads strategy and execution for regulated payments and banking products, partnering with financial institutions, fintech providers, and cross-functional teams. Requires 5+ years of product management experience in digital payments or banking, plus expertise in APIs, compliance, and embedded finance.
Clickhouse
Germany
Own the roadmap and delivery of agentic analytics products at the intersection of LLMs, developer tooling, and high-performance databases. The role requires 3+ years of product management experience plus hands-on experience with LLMs, agentic workflows, SQL, and analytical databases.
Clickhouse
Remote
Own the roadmap and lifecycle of agentic analytics products, partnering with customers and cross-functional teams to improve agent quality, trust, latency, and cost. Requires 3+ years of product management experience plus hands-on experience with LLMs, agentic workflows, SQL, and analytical databases.
Celonis
Munich, GermanyApplication Product Manager focused on procurement and supply chain solutions, combining customer discovery, hands-on Celonis deployments, data modeling, and AI prototyping. Requires 4+ years in a technical customer-facing role and strong expertise in enterprise AI, SQL, Python, and supply chain workflows.
n8n
GermanyOwn the core product experience for n8n, making workflow creation intuitive for first-time users while supporting advanced technical builders. The role requires strong software product management, UX judgment, technical fluency across APIs and integrations, discovery skills, and AI-native product thinking.