Product Lead - Front Office -

Responsibilities

• Lead a team of product managers and define the product strategy and roadmap for the Front Office domain within the broader Business Apps strategy.
• Work closely with customers to understand pain points across Front Office functions.
• Participate in the full product development lifecycle, from ideation and development to scaling solutions across customers.
• Use the Celonis Process Intelligence Platform to develop innovative Front Office solutions.
• Collaborate with platform product managers and engineers to guide and influence platform feature development.
• Partner with UX to define product user experiences.
• Build alignment across Product, Engineering, Product Marketing, Value Engineering, and Sales.

Requirements

• 8+ years of experience in operational Front Office functions such as Sales, Service, Marketing, or Commerce; Solution Engineering; Enterprise CX Software; CX Analysis; or comparable roles.
• Deep understanding of Front Office solutions, including CRM, sales and service automation software, marketing and commerce platforms, communication software systems, or customer experience platforms.
• Comprehensive knowledge of CX market and industry trends.
• Strong expertise in product development and go-to-market strategies, with a track record of developing and launching successful products.
• Experience in product marketing, messaging, and positioning.
• Proven ability to lead and manage high-performing teams.
• Outstanding stakeholder management skills across organizational functions.
• Excellent verbal and written communication skills.
• Fluent in English; German is a plus.

Compensation and Benefits

• Restricted Stock Units and merit-based refresh grants for full-time employees.
• Inclusive parental leave: 24 weeks fully paid for primary carers and 12 weeks for supporting carers.
• Flexible hybrid work model, unlimited PTO in applicable regions, and generous global PTO.
• Learning and development through a 70-20-10 framework, mentorship programs, and a dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
• Paid annual Impact Days for community and environmental volunteering.
• Inclusion Think Tank and annual Inclusion Days.
• Mission-led culture focused on customer value, teamwork, ownership, and sustainability.