Strategic Partnerships & Customer Success Manager

In This Role You’ll

Manage Strategic Partnerships

• Build and manage relationships with strategic ecosystem partners such as Microsoft and other enterprise technology providers
• Drive joint go-to-market collaboration, co-sell initiatives, and partnership engagement activities
• Identify opportunities to create mutual value across partner ecosystems and customer accounts
• Coordinate closely with partner sales, technical, and customer teams to support joint customer engagements
• Help develop partnership strategies, engagement plans, and scalable collaboration frameworks

Own Enterprise Customer Relationships

• Serve as a primary post-sales relationship manager for strategic enterprise customers
• Build trusted relationships with stakeholders across business, engineering, operations, risk, compliance, and security teams
• Partner closely with major financial institutions and regulated enterprises deploying AI into mission-critical workflows
• Ensure customers successfully operationalize Dynamo AI’s platform and achieve measurable business outcomes
• Act as an escalation and coordination point across customer deployments and operational needs

Support Strategic Growth

• Partner with sales and leadership teams on strategic account growth and expansion opportunities
• Surface customer and partner feedback to improve Dynamo AI’s products, deployment playbooks, and customer experience
• Support executive briefings, strategic workshops, and partner-facing engagements
• Help shape Dynamo AI’s ecosystem and enterprise engagement strategy over time

Preferred Qualifications

• 6+ years of experience in strategic partnerships, customer success, enterprise account management, enterprise sales, consulting, business development, or related customer-facing roles within enterprise technology or SaaS environments
• Proven track record managing and growing strategic technology partnerships, including experience working with major cloud providers, platform ecosystems, or enterprise technology partners such as Microsoft, AWS, Google Cloud, or system integrators
• Experience driving joint go-to-market initiatives, co-sell motions, partner engagement strategies, or ecosystem-based business development programs
• Strong enterprise relationship management experience, with the ability to build credibility and trusted relationships across executive, business, and technical stakeholders
• Experience managing large strategic enterprise accounts, preferably within financial services, banking, insurance, fintech, or other regulated industries

Nice To Have

• Experience working with enterprise AI, Generative AI, LLM applications, AI governance, or AI infrastructure platforms
• Existing relationships within the Microsoft ecosystem, enterprise cloud ecosystem, or financial services industry
• Familiarity with regulated enterprise environments and governance requirements around AI deployment, security, risk, and compliance
• Experience supporting enterprise transformation or large-scale technology adoption initiatives
• Background in high-growth enterprise SaaS or frontier AI companies
• Experience working across both partnership management and customer success/account management functions simultaneously