Senior Platform Manager, Trust and Safety

Responsibilities

• Create vision and strategy for Trust & Safety products and platforms.
• Lead a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches.
• Maintain product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact.
• Define goals and success with clearly measurable objectives and key results.
• Build alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
• Anticipate bottlenecks, make tradeoffs and balance business needs, customer needs, versus technical or operational constraints.
• Present product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
• Evaluate new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront.
• Develop short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues.
• Become the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms.

Requirements

• 5+ years product management experience.
• Prior product, operation, or engineering experience in trust, safety, risk or fraud.
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience building machine learning products or technical product management.
• Experienced in design, and hypothesis driven product development.
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams.
• Experience leading teams through ambiguity, and high stakes trade off decisions.