Order Management & Billing Lead — Cloud Marketplaces & Partnerships
Own end-to-end order management and billing operations for cloud marketplace and partner portfolios, including usage, pricing, invoicing, settlements, controls, and month-end close. The role requires 8+ years of relevant experience, cross-functional launch leadership, and hands-on expertise with billing, ERP, CPQ, or marketplace systems.
About the job
Responsibilities
- Own end-to-end daily order management and billing performance for an assigned cloud marketplace or partner portfolio, including AWS, Google Cloud, Oracle Cloud, GovCloud, and future channels.
- Manage order intake, usage ingestion, reconciliation, validation, invoicing, credits, settlements, exceptions, and partner reporting.
- Implement and continuously improve the common cloud marketplace operating model, including workflows, service levels, controls, escalation paths, capacity requirements, and readiness standards.
- Lead operational readiness and user acceptance testing for new or expanded cloud marketplace, partner, or GovCloud capabilities.
- Translate commercial and technical requirements into executable workflows, system requirements, controls, and measurable launch criteria.
- Serve as the Finance and Order to Cash operational DRI for the assigned portfolio.
- Resolve billing discrepancies, reporting gaps, settlement variances, and customer- or partner-impacting issues.
- Execute and improve reconciliation, completeness, and exception-management processes across partner pricing, usage, credits, discounts, invoices, settlements, and reporting obligations.
- Govern BPO execution through service levels, SOPs, enablement, quality controls, capacity planning, performance monitoring, and escalation management.
- Identify and implement process, system, AI, and automation improvements that increase touchless processing and reduce rework.
- Partner with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to address commercial, provisioning, ERP, billing, and marketplace requirements.
- Own month-end close execution, ensuring order, pricing, usage, billing, partner transaction, and settlement data are complete, reconciled, reviewed, and supported.
- Monitor and report portfolio performance across billing accuracy, automation, cycle time, backlog, service levels, exceptions, close readiness, partner escalations, BPO quality, control performance, and throughput.
- Maintain SOPs, playbooks, runbooks, controls, and training documentation.
Requirements
- 8+ years of progressive experience in billing operations, order management, partner billing, cloud marketplace operations, or complex usage-based billing environments.
- Experience with one or more cloud marketplaces, partner-billing models, or comparable ecosystems.
- Experience with usage-based pricing, private offers, credits, invoicing, reconciliations, settlements, reporting, or exception management.
- Demonstrated success owning complex, cross-functional launches from requirements and UAT through implementation, stabilization, and measurable operational outcomes.
- Ability to make sound risk-based decisions, drive execution, and influence stakeholders across Finance, Product, Engineering, GTM, Legal, and external partner organizations.
- Hands-on experience with CPQ, ERP, billing, and data platforms such as Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome, or comparable systems.
- Experience designing and governing scaled delivery through BPO or offshore teams, including service levels, enablement, capacity planning, quality assurance, and escalation management.
- Strong command of operational controls, month-end reconciliations, data completeness, audit readiness, and financial risks from upstream or downstream process failures.
- Exceptional analytical and executive communication skills.
- Ability to navigate ambiguity, simplify complex issues, manage competing priorities, and remain hands-on when required.
Compensation and Benefits
- Hybrid work model with three days per week in the office.
- Relocation assistance is available to new employees.
Skills
AWS, GCP, Oracle Cloud, Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome, CPQ, ERP, Uat, Billing Operations, Order Management, Reconciliation, Bpo Management
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