AI Deployment Strategist
Lead post-sale AI product deployments for GTM teams at Nooks, managing stakeholder discovery, technical configuration of Salesforce integrations and AI workflows, training, and adoption to deliver quick time-to-value for enterprise customers. Requires 2+ years SaaS implementation experience and RevOps domain expertise.
About the job
Responsibilities
- Lead customer deployments from kickoff to launch
- Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met
- Develop and manage a project plan that delivers quick time to value and on-time delivery
- Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions
- Guide customers through configuration and testing based on their requirements and Nooks best practices
- Collaborate with Engineering on migration and cutover when launching Nooks
- Coordinate technical integrations with Salesforce and other sales tools
- Set up and configure AI-powered signals, workflows, and email templates
- Proactively identify implementation barriers and collaborate with the internal & external teams to address them
- Guide customers through user adoption activities, including launch communications, and deliver end-user training
- Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings
- Collaborate with the Customer Success Manager in post-implementation services, as required
- Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints
- Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement
Requirements
- 2+ years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers
- Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflows
- Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, and Salesloft
- Outstanding customer management skills (discovery, advisory, project management, and stakeholder management)
- Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion
- Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences
- Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment
- Highly collaborative and proactive problem-solver with excellent organizational skills
Nice-to-Haves
- Experience with AI prompting and building workflows
- 1-2 years of B2B SaaS presales/solutions engineer experience
Skills
Salesforce, HubSpot, Outreach, Salesloft, Ai Prompting, Revenue Operations, Sales Operations, Project Management, Stakeholder Management
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