Latest Business Operations jobs at Twilio

Manages vendor-operated contact center performance, governance, workforce alignment, and onboarding for API-driven support operations. Requires 5+ years of vendor or contact center operations experience and fluency in workforce management, performance governance, and SaaS support environments.

Investigates compliance, fraud, and abuse cases to protect customers and carriers, using traffic data and investigative tools to identify bad actors and prevent non-compliant activity. Requires 1–2 years of relevant experience, strong communication skills, and willingness to work Tuesday–Saturday shifts.

Leads consumption-based pricing and monetization strategy for developer-focused products, combining financial modeling, pricing analytics, and cross-functional execution. Requires 8+ years of relevant experience, dashboard expertise in Tableau or Looker, and a quantitative or business bachelor's degree.

Reviews RCS applications, assesses regulatory and fraud risks, supports customer onboarding, and improves compliance workflows. The role requires 1–2 years of operations or support experience, strong communication, attention to detail, and the ability to work remotely in Colombia.

Reviews and improves customer onboarding verification processes, including KYC checks, fraud prevention, quality assurance, escalations, and workflow optimization. Requires 1–2 years of operations and customer-facing experience, strong prioritization and communication skills, and comfort working remotely.

Investigates fraudulent activity and non-compliant traffic, identifies bad actors and emerging trends, and recommends preventative measures. The role requires customer-facing communication skills, adaptability in a fast-paced environment, and willingness to work non-traditional schedules.

Manages and matures enterprise security risk operations, including risk assessments, registers, treatment strategies, reporting, automation, and audit coordination. Requires at least five years of security-focused risk management experience and familiarity with established risk frameworks and technical control environments.

Leads a global Fraud Operations team, overseeing case prioritization, service-level performance, incident response, coaching, and cross-functional risk mitigation. Requires people-management experience and fraud, abuse, or compliance expertise in e-commerce, fintech, or telecommunications.

Investigates fraud, abuse, and compliance cases across Twilio’s voice, SMS, and email platforms, using traffic data to detect bad actors and prevent non-compliant activity. The role requires 1–2 years of relevant experience, strong communication, customer focus, and schedule flexibility.