Onboarding Operations Specialist 1
Reviews and improves customer onboarding verification processes, including KYC checks, fraud prevention, quality assurance, escalations, and workflow optimization. Requires 1–2 years of operations and customer-facing experience, strong prioritization and communication skills, and comfort working remotely.
About the job
Responsibilities
- Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud.
- Perform quality assurance on AI-generated decisions and agent-resolved submissions for accuracy, consistency, and compliance.
- Analyze verification processes and appeals to identify patterns, optimize workflows, and mitigate risks.
- Handle escalations for complex verification cases and collaborate with internal teams to resolve issues.
- Streamline onboarding, improve compliance enforcement, and align on best practices.
- Maintain process documentation and support team efficiency.
- Provide prompt, high-quality support via email, Slack, and ServiceNow.
- Manage high-volume inquiries, meet SLAs, and balance multiple priorities.
- Monitor onboarding progress, troubleshoot verification issues, and guide internal teams and customers.
- Travel occasionally for project or team meetings as needed.
Requirements
- Ability to work effectively in a remote environment with strong time management, self-discipline, and communication skills.
- Availability to work Monday through Friday during designated Central Time hours.
- 1–2 years of experience in an operations and customer-facing role with cross-functional collaboration.
- Strong prioritization, workload management, and SLA management skills.
- Excellent verbal and written communication, attention to detail, problem-solving, and critical-thinking skills.
- Customer-centric, adaptable, collaborative, self-motivated, and receptive to feedback.
Nice-to-haves
- Familiarity with Google Workspace and Microsoft 365.
- Experience with ServiceNow, Zendesk, Slack, or similar workflow and collaboration platforms.
- Experience conducting KYC checks, verifying brand legitimacy, and analyzing digital footprints.
- Quality assurance experience in process review, improvement, and compliance.
- Project coordination experience and the ability to manage multiple priorities.
Compensation and Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare benefits.
- Retirement savings program.
- Additional benefits vary by location.
Skills
Kyc, Fraud Prevention, Quality Assurance, Compliance, Risk Assessment, Workflow Optimization, Servicenow, Zendesk, Slack, Google Workspace, Microsoft 365, Sla Management, Process Documentation, Project Coordination
Similar jobs
Business Operations jobs
Improbable
Remote
Generalist operator working directly with the GM across strategy, fundraising, partnerships, hiring, and operations. The role requires strong ownership, analytical and written communication skills, comfort with ambiguity, and the ability to execute in a lean AI-focused company.
Twilio
Colombia
Reviews RCS applications, assesses regulatory and fraud risks, supports customer onboarding, and improves compliance workflows. The role requires 1–2 years of operations or support experience, strong communication, attention to detail, and the ability to work remotely in Colombia.
Imprint
Remote
Reviews applications, account cases, and live transactions to identify and resolve first- and third-party fraud while meeting service and fraud-loss KPIs. Requires at least two years of relevant fraud investigation experience and strong analytical, communication, and organizational skills.
Twilio
Colombia
Investigates fraud, abuse, and compliance cases across Twilio’s voice, SMS, and email platforms, using traffic data to detect bad actors and prevent non-compliant activity. The role requires 1–2 years of relevant experience, strong communication, customer focus, and schedule flexibility.
Ascertain
Remote
Leads and develops a remote team of Partner Operations professionals supporting healthcare payer workflows and customer outcomes. Requires 5+ years of healthcare operations experience, 2+ years supervising operational teams, and strong coaching and performance-management skills.