Onboarding Operations Specialist 1
Reviews RCS applications, assesses regulatory and fraud risks, supports customer onboarding, and improves compliance workflows. The role requires 1–2 years of operations or support experience, strong communication, attention to detail, and the ability to work remotely in Colombia.
About the job
Responsibilities
- Review RCS applications and assess use cases against North American and international carrier regulations to prevent fraud.
- Monitor regulatory changes and provide guidance on onboarding and compliance best practices.
- Handle escalations and collaborate cross-functionally to resolve issues.
- Perform quality assurance checks on AI-generated and agent-reviewed decisions for accuracy and compliance.
- Maintain and update documentation in alignment with industry standards.
- Provide high-quality customer support through Zendesk, ServiceNow, and Slack.
- Identify inefficiencies and improve workflows and compliance processes.
- Manage high-volume inquiries, prioritize tasks, and consistently meet SLAs.
- Troubleshoot issues, enforce compliance, and take ownership of operational improvements.
Requirements
- Availability to work Monday–Friday, 8:00 AM–5:00 PM CT or 9:00 AM–6:00 PM CT.
- Ability to work remotely with strong time management, self-discipline, and reliability.
- Strong verbal and written communication skills.
- 1–2 years of experience in operations and support.
- Ability to apply codes of conduct and best practices to daily work.
- Customer-first mindset and commitment to high-quality support.
- Collaborative, adaptable, detail-oriented, self-motivated, and able to prioritize workloads in a fast-paced environment.
Nice-to-haves
- Familiarity with Google Workspace and Microsoft 365.
- Experience with ServiceNow, Zendesk, Slack, or similar tools.
- Exposure to compliance-related tasks.
- Basic knowledge of quality assurance and process documentation.
- Familiarity with RCS industry guidelines and best practices in North America.
- Experience with project coordination or administrative tasks.
Compensation and Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare.
- Retirement savings program.
- Benefits vary by location.
Skills
Rcs, Regulatory Compliance, Fraud Prevention, Quality Assurance, Zendesk, Servicenow, Slack, Google Workspace, Microsoft 365, Documentation
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