Lead support delivery programs and build scalable tooling/automation for Tier 3 customer support at OpenAI. Drive AI-powered workflows, cross-functional initiatives, and operational excellence in a hybrid San Francisco role.
Founding Program Manager for Community & Executive Escalations. Own high-stakes incidents from social media and executive channels, triage escalations, coordinate cross-functional resolution, and build playbooks from scratch. Requires 6+ years in community/trust & safety operations with strong incident management experience.
Leads roadmap planning and program management for priority software products, partnering cross-functionally to deliver on schedule at global scale. Requires 13+ years experience in program/product management, strong tech background, and expertise in tools like Jira and Asana.
Leads cross-functional execution of AI infrastructure hardware programs from design to deployment and operations, coordinating hardware engineering, supply chain, manufacturing, and data center teams. Requires 7+ years in technical program management with hardware systems experience and strong cross-team influence skills.
Leads development and scaling of global GPU infrastructure for AI, owning product roadmaps for observability, storage, networking, and security. Requires 5+ years in AI/ML infrastructure, cloud platforms, and cross-functional leadership in a fast-paced startup.
Owns material readiness and supply chain execution for AI hardware programs including custom silicon, systems, and infrastructure. Drives cross-functional alignment with engineering, sourcing, and suppliers to manage constrained commodities and NPI timelines. Requires 8+ years in hardware supply chain roles.