Technical Program Manager, Incident Response
Lead end-to-end coordination of security and reliability incidents, building incident management processes, runbooks, and post-incident remediation programs from the ground up.
Technical Program Manager
Owns program-level planning, demand forecasting, staffing validation, and opportunity ingest for priority accounts. Drives operational improvements through scalable tools, standardized processes, and cross-functional coordination in a high-growth ops environment.
151k – 189kNew York, NYTechnical Program ManagementOnsite
About the role
Key Responsibilities
Demand Forecasting
- Ensure project-level customer demand is captured accurately, consistently and at the right level of granularity.
- Own day-to-day monitoring and execution of Production Plan and Opportunity Forecast; act quickly on demand changes.
- Partner with Supply Ops to review the Production Plan weekly (PP, TCD, historical productive hours) and drive forecasting accuracy and adjustments.
- Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.
Staffing & Resource Planning
- Create/validate staffing requests and communicate staffing changes to Delivery teams, STOs and EMs.
- Monitor account-level FTE budgets and employee spend; contribute to cost/benefit analysis of staffing vs. revenue.
- Stress-test staffing scenarios to provide early warnings on headcount risks and to inform hiring / reallocation decisions.
- Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data.
Opportunity Forecast & Ingest
- Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent.
- Act as the owner for opportunities as they move through the ingest workflow — expedite translation of demand signals into the forecast (Airtable / PP / OF).
- Run weekly checks to confirm Opportunity Forecast accuracy, and coordinate tactical scoping fixes when needed.
Account Intelligence & Systems Enablement
- Actively participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead.
- Design, build and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets, account dashboards, account playbooks).
- Standardize and centralize information flow across customer ops pillars (demand forecasting, staffing, opportunity ingest).
- Drive systems enablement, process documentation (SOPs), and handoffs that reduce manual work and increase reliability.
Skills
AirtableLinearGoogle SheetsForecastingAnalyticsStakeholder ManagementProcess DocumentationSOPsReporting DashboardsResource Planning
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