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HumanSignal

Technical Program Manager

Manage complex enterprise delivery programs for an AI data platform. Translate customer goals into plans, own end-to-end delivery health, and drive cross-functional execution with Product, Engineering, and GTM teams.

San Francisco, CATechnical Program ManagementOnsite8+ YOE
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About the role

What You'll Do

  • Translate customer outcomes into integrated delivery plans — milestones, dependencies, critical path, DRIs, definitions of done — and manage scope as engagements evolve
  • Own delivery health end-to-end: maintain crisp status, surface risks early, and drive blockers to resolution so engineers stay focused on technical work
  • Run tight cadences that hold teams accountable to outcomes without micromanagement; every open item has an owner and a due date
  • Build durable delivery systems: single source of truth, action-item registers, risk registers, and playbooks that scale across the delivery org
  • Draft regular customer updates (often daily), own live and async reporting, and maintain stakeholder confidence through proactive communication
  • Identify automation opportunities and build AI-driven workflows to reduce operational overhead across engagements
  • Partner closely with Product, Engineering, and Go-To-Market teams to continuously raise the bar on delivery excellence

Required Qualifications

  • 8+ years in program/technical program management or delivery operations
  • Track record managing complex, multi-stakeholder enterprise programs
  • Metrics-driven: owns and reviews delivery health KPIs weekly (on-time milestone rate, blocker aging, schedule variance, etc.)
  • Strong judgment under pressure; makes good decisions with incomplete information
  • Confident presence with senior engineers and executive customer stakeholders

Preferred Qualifications

  • Experience with enterprise AI or ML deployments
  • Familiarity with enterprise IT procurement and security processes
  • Background in startup ops, management consulting, or forward-deployed engineering
  • Experience building lightweight operating systems for distributed teams

Skills

Program ManagementTechnical Program ManagementDelivery OperationsProject ManagementStakeholder ManagementRisk ManagementKPI TrackingEnterprise Program ManagementCross-Functional CollaborationAi/Ml Deployments

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