Strategy and Operations Manager, Driver Marketplace
Strategy and Operations Manager supporting driver marketplace operations through data analysis, incentive testing, dashboard development, and workflow automation. Requires 3+ years in analytics/operations/consulting with strong SQL and Google Sheets skills.
What You’ll Do
- Support test design, rollout, and analysis of incentives and driver acquisition models
- Develop, maintain, and improve dashboards that track marketplace health, driver supply, engagement, and performance
- Analyze trends in driver behavior, supply/demand imbalance, and route performance to inform decisions
- Automate manual workflows using SQL, GSheets, and lightweight tools to reduce operational burden
- Build scalable tracking frameworks to consolidate disparate data sources (e.g., feedback, sentiment, cohorts)
- Partner with senior team members to support weekly driver communications and live market-clearing strategies
- Participate in marketplace “on-call” rotations, which include occasional weekend coverage
Who You Are
- Analytical & Curious – You love digging into data, discovering patterns, and testing hypotheses
- Scrappy & Resourceful – You find ways to get things done even with limited resources or ambiguous direction
- Detail-Oriented & Reliable – You build clean dashboards, document your work, and check for accuracy
- Proactive Problem-Solver – You enjoy working through ambiguity and finding ways to make things better
- Communicative & Collaborative – You can explain your work clearly and work well across functions
- Growth-Oriented – You’re excited to learn, take feedback, and grow your career in operations and analytics
- Comfortable With Ambiguity – The business is growing and changing rapidly; you’re ready to solve tomorrow’s problems today
- Embraces AI as a force multiplier, uses AI to move faster and think bigger
What You Bring
- 3 years of experience in analytics, operations, consulting, or project support roles
- Consulting background strongly preferred – candidates with structured problem-solving and client-facing experience have thrived on this team
- High proficiency with SQL and Google Sheets; bonus for experience with Looker, Hex, or Tableau
- Comfort using AI tools and LLMs (e.g., Gemini, ChatGPT, Claude) to accelerate research and build
- Experience in a high-growth environment, marketplace, or logistics business is a plus
- Exposure to gig economy or marketplace dynamics is of interest, though not required
- Strong organizational skills and the ability to juggle multiple priorities
Compensation
- $100,000 - $115,000 per year
- Competitive equity package
- Comprehensive medical, dental, and vision coverage
- 401k and generous PTO for full-time roles
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