Senior Operations Manager, Automation Development
Own end-to-end automation of healthcare operations workflows using SQL, APIs, scripts, and AI tools. Requires 3+ years in operations or data-heavy roles, strong SQL skills, and the ability to manage complex projects autonomously.
What You'll Do
- Own high-impact processes: Own one or more automation surfaces end-to-end: instrumentation, workflow mapping, SQL/data analysis, tool changes, experiment evaluation, rollout, monitoring, and post-launch debugging.
- Design and automate workflows: Use SQL, APIs, scripts, and emerging tools (including LLMs and harnesses) to automate manual claim-related workflows and improve scalability.
- Collaborate cross-functionally: Work closely with Product, Engineering, and Account Management to influence roadmap priorities and scale successful solutions.
- Analyze and optimize: Build dashboards and reporting pipelines to monitor productivity, quality, and financial outcomes; identify bottlenecks and automate fixes.
What You Bring
- 3+ years of experience in operations, consulting, or data-heavy roles at a tech company or fast-paced startup.
- Strong SQL fluency - comfortable querying, analyzing, and structuring data to drive insights and automation.
- Excellent problem-solving and systems-thinking skills; able to diagnose root causes and design scalable solutions.
- Proven ability to manage complex projects end-to-end, working autonomously in ambiguous, fast-changing environments.
Bonus Qualifications
- Experience with AI Automation Infrastructure, such as: Prompt Iteration, Evaluations, Failure Analysis, Agent Workflows, Hallucination / Leakage / Overfitting Risks, Human-in-the-Loop Design, Confidence Thresholds, Auditability, Production Monitoring.
- Experience in healthcare operations, claims, or billing systems.
- Experience building or integrating workflows via APIs, Python, or web automation tools (Zapier, Retool, custom scripts, etc.).
- Experience with agentic workflow development, building orchestration scripts and validation scripts, and working with the cloud.
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