Strategic Account Manager
220k – 260kNew York, NYAccount ManagementOnsite8+ YOE
Summary
Manage and grow enterprise subscription accounts in the US, driving renewals, expansions, and 115%+ net retention through strategic relationship management and cross-selling.
About the role
Responsibilities
- Manage all aspects of the renewal cycle for Octus’ subscription relationships
- Develop and maintain a long-term relationship with key stakeholders
- Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
- Collaborate with customer success to deliver excellent client service and customer experience
- Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
- Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy
Requirements
- 8+ years of experience in account management or strategic account management selling subscription-based solutions
- Strong ability to build relationships and business partnerships to meet and exceed net retention targets
- Proven success in hitting quota and retention targets
- Organized, detail-oriented with the ability to prioritize and respond quickly; ability to keep on top of all requirements with multiple ongoing workstreams
- Excellent interpersonal, verbal and written communication
- Experience with Salesforce
Compensation
- Base salary range: $220,000 - $260,000
- Eligible for quarterly on-target incentive
Skills
SalesforceAccount ManagementSubscription SalesClient Relationship ManagementQuota AttainmentKPI TrackingCross-sellingRenewal Management
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