Staff Solutions Architect

What You'll Do

• Help customers with API and AI governance lifecycle journeys. Engagements involve remote delivery, leading virtual and in-person technical workshops for customer architects, developers, security and operations teams.
• Design and create end-to-end solution architecture, address technical challenges, and provide hands-on technical implementation across the Kong platform.
• Engage with customers on projects, guiding them through the installation and implementation of Kong solutions in hyperscalers, hybrid, or on-prem environments.
• Lead customer discussions, driving outcome-based professional services and provide technical thought leadership across the customer adoption journey.
• Collaborate internally with product engineering, customer success, and account teams to ensure maximum value from Kong investment.
• Build reusable tools, author technical documentation, white papers, reference architecture, blogs, and design patterns based on customer experiences.

What You'll Bring

Experience:

• 8+ years in customer-facing technical roles (professional services/product support).
• Hands-on implementation of API gateways/integrations.
• Understanding of the API governance lifecycle.
• Experience building infrastructure with VMs or Kubernetes containers.
• Knowledge of DevOps, Security, and Networking fundamentals.
• Proficiency in Linux, Cloud, and Development tooling.
• Kubernetes proficiency.
• Experience with major cloud providers (GCP, AWS, Azure).
• Application development experience (preferred).
• Prior experience in Open Source, API Management, Middleware, or SaaS software companies.
• Software development in Java, Python, or Lua.

Required Personal Attributes:

• Strong desire and proven ability to solve hard technical problems with minimal supervision.
• Excellent communication: concisely explain complex technical solutions.
• Passion for technology.
• Team-oriented and collaborative.
• Self-aware and strong communication skills.
• Exceptional organizational and change management skills; ability to manage competing demands.