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DataVisor

Sr. Technical Account Manager

Senior Technical Account Manager manages client relationships as a trusted technical advisor for fraud and risk teams, overseeing data integration, resolving technical issues, architecting ML solutions, and driving platform adoption and success.

130k – 150kMountain View, CACustomer SuccessRemote10+ YOE
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About the role

Key Responsibilities

  • Provide product support, escalation, and resolution of technical issues
  • Architect machine learning and rule-based solutions for customers' fraud problems
  • Lead solution deployment deep dive discussions in late stage pre-sales calls
  • Understand client use cases and define plans to achieve success criteria
  • Manage integration and product implementation process for customers
  • Conduct and coordinate business reviews and presentations with clients
  • Drive product roadmap by communicating client feedback to internal teams
  • Attend meetups, events, and conferences as a technical ambassador

Requirements

  • 10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e.g. technical account manager or solution consultant
  • B.A./B.S. degree in a technical or analytical discipline
  • Excellent communication and presentation skills
  • Strong time and project management ability with focus to ensure deadlines are met
  • Experience in fraud detection and risk management is a big plus
  • Coding and database experience (e.g. Python, Java, SQL) a plus

Benefits

  • Annual salary range of USD $130,000 – $150,000, commensurate with experience
  • Bonus, PTO, Stock Option, Health Benefits

Skills

Machine LearningPythonJavaSQLFraud DetectionRisk Management

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