Sr. Manager, People Engagement

Global Onboarding & Offboarding

• Own the end-to-end global onboarding process: Right to Work, background checks, IT coordination, Deel operations for international hires/contractors, and cross-team logistics
• Manage pre-hire and former employee queries as the primary point of contact
• Design and maintain a "White Glove" onboarding experience for Executive Leadership
• Own separation document generation (state-specific docs, separation letters, COEs) with accuracy and legal compliance
• Define and track lifecycle KPIs: onboarding satisfaction, RTW completion, training, benefits enrollment, equity acknowledgment
• Partner with People Systems to optimize employee support operations (intake, routing, metrics, self-service)

Content Governance

• Own the employee knowledge ecosystem: ensure policies and resources are discoverable, accurate, and governed through clear ownership, review cadences, and escalation paths

Workday Learning & Educational Programs

• Manage security training rollouts and configure new modules (SCORM, video) in Workday Learning
• Audit learning data, enforce completion requirements, and manage non-compliance escalations
• Oversee professional development programs and vendor manage learning content partners (OpenSesame, etc.)

Company Program Management

• Operationally own AwardCo (config, vendor, budget, comms), co-working space access, and Performance Awards logistics

AI Agent Infrastructure & Management

• Own and govern AskPeople Pal (ticket triage/routing) and any future AI agents; lead health checks, documentation, and continuous improvement standards
• Build and maintain ClickUp automations supporting operational workflows
• Serve as the People Team's go-to resource for AI adoption, training, and support

Qualifications

• 5+ years of experience in HR/People Operations, with at least 3+ years in a senior lead or people manager capacity overseeing global programs
• High proficiency in Workday HCM; hands-on experience with Workday Learning and Deel a plus
• Strong understanding of global Right to Work standards, background check processes, and experience managing internal data audits
• Demonstrated ability to build, deploy, and govern AI agents and automations to modernize and scale people operations
• Experience managing company-wide programs (recognition, workspace, learning) with strong vendor management skills
• Proven track record of leading offboarding/separation operations with attention to compliance and employee experience
• Ability to communicate effectively and build trust with C-suite stakeholders
• A "data-first" approach to identifying bottlenecks and driving continuous improvement across operational workflows
• A customer-centric mindset with a genuine passion for delivering exceptional, scalable employee experiences at every touchpoint
• Strong strategic thinking and cross-functional influence skills, with the ability to drive alignment across HR, IT, Legal, and business teams
• Experience with content management and governance for internal knowledge bases or employee portals is a plus