Enterprise Systems Manager, Recruiting Systems
Own and harden OpenAI's recruiting platform (Ashby + Workday) by configuring workflows, permissions, approvals, and integrations while ensuring data quality, auditability, and operational reliability.
Responsibilities
- Own specific recruiting workflow domains in Ashby and adjacent tools, including stages, fields, permissions, approvals, templates, and configuration standards.
- Partner on high-priority remediation work across start dates, offers, approvals, integrations, auditability, data integrity, and workflow controls.
- Design and implement governed workflow changes that balance recruiter usability with reporting trust, downstream integration reliability, and control requirements.
- Establish and maintain guardrails such as required and conditional fields, stage definitions, role-based permissions, approval logic, validation patterns, and change standards.
- Drive durable fixes for recurring operational issues by identifying root causes and resolving them through configuration, automation, documentation, or process redesign.
- Partner with PXT, IT, vendors, and People Analytics on integrations, monitoring, incident response, and failure-mode reduction across the recruiting ecosystem.
- Strengthen data quality by improving capture design, standard definitions, audit mechanisms, exception handling, and ongoing workflow governance.
- Support controlled releases by coordinating testing, UAT, rollout planning, stakeholder communications, enablement, and post-launch monitoring.
- Create and maintain SOPs, change records, training materials, and reference documentation that make recruiting systems easier to operate and less dependent on tribal knowledge.
- Help define the longer-term operating boundary between platform ownership in PXT and day-to-day service support in RecOps.
Requirements
- Deep, hands-on expertise with Ashby. Configured Ashby in production, know where the platform functions well and where it needs additional support, and have opinions on how to configure it effectively.
- Strong working knowledge of recruiting workflows, offer processes, approvals, candidate and requisition data, and downstream system impacts.
- Hands-on experience configuring workflows, fields, permissions, templates, approval logic, reports, or integrations in a production environment within Ashby and an HRIS; Workday experience is strongly preferred.
- Demonstrated ability to lead scoped systems programs end to end, not only respond to break-fix queues or intake requests.
- Sound judgment around change control, access governance, and workflows.
- Experience with Workday or other HRIS / downstream people systems.
- Experience with integration monitoring, analytics tooling, or workflow automation.
- Experience in compliance-sensitive, audit-sensitive, or public-company-readiness environments.
- Experience supporting global or multi-entity recruiting workflows.
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